Remote Monitoring

Clients IT environments often support their business 24 hours a day, undertaking tasks the business relies on be it background applications or just healthy IT environment functions such as updates, back-ups and data synchronisation.

Whilst these activities generally run uninterrupted they can cause considerable business disruption in not completed when required. Oritor Services offer monitoring and helpdesk services to organisations that have critical IT infrastructure support needs.

Based in the cloud, the service uses state of the art applications that monitor all elements of the organisation’s IT systems 24/7.

Infrastructure Monitoring

Proactive monitoring of complex IT infrastructures is carried out via a network of cloud based systems. The support processes prescribe resulting actions from the diagnosed fault, which are implemented and escalated as defined by each customer process.

Using SNMP the monitoring service has the ability to perform the following checks and measurements:-

• Keep Alive – through use of ping
• Power Status – using alarming
• Disc Space – capacity issues
• Update Status – are all services running up to date
• Network Availability – check of network component functionality

Outsourced IT Helpdesk

The service can either be used to supplement existing in-house help desk operations or Oritor Services can provide a full outsourced help desk service. Services provided include:-

• Remote Diagnostics – automated and manual interactions
• Fault Isolation – be it hardware or software related
• Fault Resolution – fixes undertaken real time where appropriate or actions taken to instigate remedy ensuring any potential down time is minimiised.
• Single Point of Contact (SPOC) – 24/7 availability interacting with both vendors and client personnel
• Incident and Problem Management -  regular activity reviews of performance

Summary

Whether a client needs all the above or a subset, Oritor Services will devise a cost effective bespoke package to suit the client’s requirements. Helpdesk /remote monitoring services that supplement organisations own support operations or one which is established from an initial requirement basis are designed to deliver peace of mind.